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1. Courier Welcome​

When opening the application, a welcome message appears displaying the courier’s name registered in the system, confirming that they are logged in with the correct account. mop-app

A search bar appears at the top of the page, allowing the courier to enter a shipment number to search for it directly within the app. mop-app

3. Date Filter​

A button next to the search bar allows selecting a date. Through it, the courier can search for shipments within a specific date, whether past or recent. mop-app

🆕 Courier Statistics​

The Courier Statistics screen provides a detailed dashboard that helps the courier track their performance over a selected time period. mop-app

How to Use:​

  1. Select the time range (From – To).

  2. The system will display statistics such as:

    • Total number of shipments
    • Completed shipments
    • Not delivered shipments
    • Other performance indicators

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This screen helps the courier monitor and analyze their performance over any selected period.

4. Dashboard​

A dashboard appears showing daily statistics, including:

  • In-progress shipments
  • Delivered shipments
  • Not delivered shipments

This helps the courier track performance and shipment status distribution. mop-app

5. Sync Data Button​

Clicking the Sync Data button downloads new shipments assigned to the courier by the operations team. After syncing, all assigned shipments appear on the same page.

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6. Shipment List & Action Buttons​

Each shipment includes three main buttons:

A. “Coordinated” Button​

  • Indicates that the courier has contacted the customer and scheduled a delivery time.
  • Helps operations track coordination status.

B. WhatsApp Button​

  • Opens WhatsApp to send a message to the customer.
  • The message is a predefined template configured in “SMS Templates” in Dispatch Settings.
  • Prevents sending random or inconsistent messages.

C. Call Button​

  • Allows the courier to call the customer directly.
  • Helps operations verify communication with the customer.

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7. Shipment Details​

When clicking a shipment, the shipment details page opens, including:

  • Map: Opens the customer’s location for delivery navigation.

  • COD Amount: Displays the amount to be collected from the customer.

  • Proof of Delivery (POD): mop-app

    • If POD is mandatory, the courier must upload or capture an image first.
    • This step cannot be skipped.
    • Once completed, the courier can proceed.

  • The courier then selects the shipment status:

    • Delivered
    • Not Delivered

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  1. Shipment History: Displays all previous statuses and timestamps.

  2. Deliver Button:

    • The courier selects delivery type:

      • Full Delivery
      • Partial Delivery
      • Delivery with Price Adjustment

    • Selects the receiver (customer or relative).

    • Receiver categories can be configured from Settings → Receiver Categories.

    • Optional notes can be added.

    • If price is adjusted, a new amount must be entered before confirmation.

    • After confirmation, the shipment status is updated in Dispatch System Tracking.

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  1. Not Delivered Button:

    • The courier must provide:

      • Reason (wrong address, no answer, refused, etc.)
      • Additional notes
      • If “Refused with shipping cost,” enter COD amount

    • Then click Confirm Not Delivered.

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8. Bulk Actions​

By long-pressing multiple shipments, the courier can mark multiple shipments as “Delivered” at once.

Additionally, shipments can be delivered in bulk using the Scan feature:

  • Long press → choose Scan
  • Scan shipments one by one
  • Selected shipments show a checkmark (✓)
  • Confirm to mark all as delivered

This feature speeds up delivery operations in the same location.

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🆕 Assign Shipments​

Allows the courier to assign shipments to themselves without operations involvement.

How to Use:​

  1. Open the screen.
  2. Click the Camera button.
  3. Scan shipment QR Codes.
  4. Click Confirm.
  5. Click Post to finalize.

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🆕 Confirm DRS Assignment​

After shipments (DRS) are assigned, the courier must confirm receipt.

How to Use:​

  1. Go to My Account.
  2. Select Confirm DRS Assignment.
  3. Scan shipment QR Codes.
  4. Click Confirm.

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Shipments will then be available for delivery.

🆕 Transfer Shipments​

Allows transferring shipments between couriers.

How to Use:​

  1. Open Transfer Shipments.
  2. Scan shipments from another courier.
  3. Click Confirm.

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Shipments will be instantly assigned to the new courier.

9. Note Button​

At the top of the page, clicking Note redirects the courier to the Tasks page.

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10. Tasks Page​

Includes:

  • New Tasks (Pickups)

    • Click ➕ to open the pickup scanning screen.
    • Scan shipment barcodes using the mobile device.
    • The system shows the number of scanned shipments.
    • Click Confirm after finishing.

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  • The task moves to Completed Tasks.

  • Status changes from Pick Up → Picked Up.

  • Shipments can be deleted before confirmation only.

  • If a pickup is assigned:

    • Open the pickup task mop-app

    • Choose status:

      • Received
      • Cancelled

    • If received, enter the number of collected orders

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  • The task moves automatically to Completed Tasks

🆕 Order Preview​

Ensures the product is not changed during delivery.

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How to Use:​

  1. Scan the shipment QR Code.
  2. A 5-minute timer starts.
  3. Re-scan the QR Code after the timer ends.

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This ensures no product tampering during inspection.

🆕 Delivery Types & Validations​

Different delivery scenarios based on shipment configuration:

1. Standard Delivery:​

  • Direct delivery confirmation.

2. Delivery with POD:​

  • Requires uploading a Proof of Delivery image.

3. Delivery with ID:​

  • Requires entering the customer’s ID number.
  • Stored and visible in detailed tracking.

4. Delivery with OTP:​

  • Requires entering the OTP sent to the customer.
  • Delivery cannot be completed without correct OTP.