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Home Screen

1. Courier Welcome Message​

When the courier opens the app, a welcome message appears followed by their registered name in the system, confirming that they are logged in with the correct account. mop-app

At the top of the page, there is a search bar where the courier can enter the shipment number to quickly locate a specific shipment within the app.

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3. Date Filter Button​

Next to the search bar, there is a Date Filter button. This allows the courier to search for shipments by a specific date, whether they are older or newly assigned.

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4. Dashboard​

The dashboard displays the courier’s daily performance summary, including:

  • Shipments In Progress
  • Delivered Shipments
  • Undelivered Shipments

This helps the courier track their daily activity and monitor shipment statuses. mop-app

5. "Sync Data" Button​

By clicking the Sync Data button, all newly assigned shipments from the Operations Employee are loaded into the courier’s account. After synchronization, all assigned shipments appear on the same screen. mop-app

6. Shipment List and Control Buttons​

Each shipment in the list includes three main control buttons:

A. “In Coordination” Button​

  • When pressed, it indicates that the courier has contacted the customer and scheduled a delivery time.
  • This helps the operations employee confirm that the courier has coordinated with the customer.

B. “WhatsApp Chat” Button​

  • Opens WhatsApp directly to send a message to the customer.
  • The message is a predefined text created by the operations employee in the “Message Templates” screen within the Dispatch system settings.
  • This ensures that random or unauthorized messages are not sent by couriers.

C. “Phone Call” Button​

  • Allows the courier to make a direct call to the customer.
  • Helps the operations team verify and confirm that communication has occurred. mop-app

7. Shipment Details​

When clicking on any shipment, the shipment details page is opened, which includes:

  • Map: When clicked, the delivery location is opened on the map to display the delivery address.

  • Cash Collection Amount: Displays the amount to be collected from the customer.

  • Proof of Delivery (POD): mop-app

    • If the customer is configured in the Operations System to require Proof of Delivery (POD), the courier must upload or capture a photo to confirm the POD as the first mandatory step when opening the shipment.
    • This step cannot be skipped in such cases.
    • Once the POD image is successfully uploaded, the courier is allowed to proceed with the next steps.

  • After completing the POD step, the courier can update the shipment status to either:

    • Delivered
    • Not Delivered

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  1. View Shipment History: Shows all previous shipment statuses with their corresponding timestamps.

  2. Delivery Button:

    • When pressed, the courier must specify the delivery type:

      • Full Delivery
      • Partial Delivery
      • Delivery with Price Adjustment

    • The courier also selects the receiver type (e.g., the customer or a parent).

      • Receiver categories can be managed from Settings → Shipment Receiver Categories.

    • The courier can add extra notes if needed.

    • In case of price adjustment, a box opens to input the new collection amount before pressing Confirm Delivery.

    • After confirmation, the shipment status updates instantly in the Detailed Inquiry screen within the Dispatch System. mop-app

  3. Non-Delivery Button:

    • When selecting Not Delivered, a form appears allowing the courier to add:

      • Reason for Non-Delivery (e.g., wrong address, no answer, customer refused, etc.)
      • Additional Notes
      • In case of refusal with shipping fees paid, a box opens to input the collected amount.

    • After completing the form, the courier presses Confirm Non-Delivery to update the shipment status. mop-app

8. Bulk Update (Multiple Shipments)​

By long-pressing on multiple shipments, the courier can update their status all at once (e.g., mark several as “Delivered).

9. “Note” Box​

At the top of the page, there is a Note box. Clicking it redirects the courier to the Tasks Page. mop-app

10. Tasks Page​

The Tasks page contains:

  • New Tasks (Pick Up shipments).

    The courier taps the ➕ (Plus) icon at the bottom of the screen to navigate to the Pick Up receiving page.

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  • From this page, the courier can scan the barcode of Pick Up shipment waybills using the mobile device easily and quickly.

  • During the scanning process, the system displays the number of scanned shipments on the dashboard in front of the courier.

  • After completing the scanning process, the courier taps the Confirm Operation button.

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    • The operation is then moved to the Completed Tasks screen within the application.
    • The shipment status on the system is updated from Pick Up to Picked Up.

  • The system allows the courier to delete any scanned shipment in case of an error, as long as the deletion is done before tapping the Confirm button.

  • In case the operations staff assigns a Pick Up task to a courier:

    • The courier taps on the assigned Pick Up task.

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    • A selection appears allowing the courier to choose the Pick Up status:

      • Received
      • Canceled

    • If Received is selected, the courier must enter the number of Pick Up orders received.

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  • After completing the above steps, the task is automatically moved to the Completed Tasks page.